Frequently Asked Questions

Lost items are stored at different locations depending on the bus route. Please note that it may take some time to locate your item.

１．Contact Information
Please contact us via the “Inquiry Form.” Please note that it may take some time for us to respond. When contacting us, please provide details such as the date of travel, bus route, bus stop used, time of travel, and a description of the lost item.
 
２．Reporting to the Police
Items lost between Monday and Sunday are collected and reported to the police on the following Wednesday. Once reported, it will be difficult for us to track the item at our offices, so please contact us as soon as possible.
 
３．Search and Return
Please be aware that due to the nature of bus operations, it may take some time to search for lost items. If the item is found, we can either send it to you via Takkyubin (Cash on Delivery) or hand it over at the relevant bus office.
 
４．Jointly Operated Routes
If you were traveling on a bus operated by one of our partner companies, please contact that company directly.

Fare payments for local buses can be made using the following methods:
・Cash (Money exchange machines are available on board)
※ Note: We cannot exchange 2,000 yen, 5,000 yen, or 10,000 yen bills.
・Coupon Tickets
・Commuter Passes / Various Free Passes

【Important Notice】
Please note that we currently do not accept any cashless payment methods on our local buses, including:
・Smartphone payments (QR codes, etc.)
・Credit cards
・Transport IC cards (Suica, PASMO, etc.)

Credit cards are accepted at the following Nohi Bus ticket counters

・Takayama Nohi Bus Center
・Hirayu Bus Terminal
・Akandana Parking Lot (Ticket Vending Machine)
※Only available during the Kamikochi line operating season.
・Honoki daira Bus Terminal (Ticket Vending Machine)
※Only available during the Norikura line operating season.
・Shirakawago Bus Terminal
【Please Note】
Certain credit card brands may not be accepted.

Boarding is on a first-come, first-served basis.
During busy periods, we operate extra buses. Please note that you may be asked to use the jump seats (fold-down seats).
If the extra buses also reach full capacity, you may be asked to wait for the next available service. We recommend arriving at the bus stop with plenty of time to spare.

Yes, the pass is accepted. Please note that reservations for reserved-seat buses can only be made via telephone.
Online reservations are not available for pass holders, as the website requires immediate payment. Please call the Nohi Bus Reservation Center to book your seat:
Phone: 0577-32-1688 (Hours: 9:00 AM – 5:00 PM)
After making a phone reservation, please present your “Takayama-Hokuriku Area Tourist Pass” at the ticket counter before boarding to receive your seat reservation ticket.

Combination Tickets (which include bus fare and admission fees) can be purchased up to three months in advance. However, standard bus tickets, such as one-way or round-trip tickets, are only available for purchase on the day of travel.

The limits for luggage that can be brought on board for free are as follows:

・Weight: Up to 10 kg
・Volume: Within 0.027 cubic meters
・Length: Within 1 meter

Using the Trunk: Highway buses and some sightseeing route buses are equipped with a luggage compartment (trunk) under the bus.
No specific limit on the number or size of items stored in the trunk.
However, please keep your luggage to a minimum so that all passengers can use the space.
Please load and unload your own luggage. (Our staff may assist you if necessary.)

Bicycles can be stored in the bus trunk. We only accept bicycles that are folded or disassembled and stored in a dedicated carry bag.
For Highway and Express buses, rules vary depending on the operating company. Please contact the bus operator of your specific route directly to confirm.

Local Buses:
Some local buses are wheelchair accessible. However, on Highway and Express buses, you may not be able to board while staying in your wheelchair. Please contact the relevant bus office by the day before your travel to consult on your specific needs.

Sightseeing-style Buses:
Due to the structure of sightseeing-style buses, you cannot board while staying in your wheelchair. In such cases, we will store your wheelchair in the trunk, and you will need to be able to move to a bus seat on your own.

Highway & Express Buses:
　　Policies vary depending on the operating company. Please contact the bus operator for your specific route directly to confirm their requirements.

If you lose your ticket, you will need to purchase a new one. Please pay the fare again to the driver or at the ticket counter. We will issue a “Certificate of Re-purchase,” and if the original ticket is found later, a refund can be processed (minus a handling fee).